Contact

Email works. Here's what to expect.

Support & everything else

keanu@knudev.de

Bug reports, feature requests, license trouble, press inquiries, privacy questions, or an opinion about a finding the extension got wrong — one address for all of it, in English or German. Replies come from the developer, usually within one to two business days. Support is asynchronous by design: no live chat, but answers from the person who can actually fix the problem.

Billing

Pro subscriptions are handled by Polar as merchant of record. You can manage your subscription, invoices, and license activations yourself in the Polar customer portal — or email the address above and it gets sorted.

Helpful in a bug report

Etsy changes its page markup regularly, and the extension reads listings straight from that markup — so most bugs are really "Etsy moved something." These three details make a fix fast:

• The Etsy page URL where something looked wrong
• What the panel showed, and what you expected instead
• Your browser and extension version

Screenshots and screen recordings help a lot. If the issue involves a license key, never send the full key by email — the last eight characters shown in the extension popup are enough to look it up.

What not to expect

There is no phone line, no live chat, and no social media inbox that gets checked. That's a deliberate trade: one focused support channel, answered properly, instead of five neglected ones. Feature requests are welcome and genuinely read, though the answer to "will you add estimated search volume?" is a friendly, permanent no.

Listing Clarity is independent and not affiliated with Etsy, Inc. For how data is handled, see the privacy policy.